I just wanted to drop you a note to thank you so much for overbooking my recent flight by twenty seats. Coming to the airport at the end of a lovely family reunion trip to find out that my family had boarding passes for seats purchased six months ago but did not, actually have any seats on the plane, was the perfect way to wrap up a wonderful vacation.
I apologize if there was a misunderstanding on my part. I was apparently under the mistaken impression that if I paid a lot of money for seats on one of your flights, agreed to the terms and conditions of a non-refundable ticket, checked in 24 hours in advance, and pre-printed my boarding passes, my family would have actual seats to sit in. How silly of me not to realize that it doesn’t work this way.
Of course everyone at the airport was super nice and assured us that this is routine and someone would not show up to claim their seat or someone else would voluntarily give up their seats for us and take a later flight. However since this was the only non-stop flight departing that day AND since it was completely oversold AND since every other connecting flight departing that day was also sold out, you can understand how I might not think this concept would work out in our favor. Still, it was a lovely airport and I appreciated the fact that I could spend all this extra time there waiting to find out if we would get home as planned. I had almost as much fun as I do when my doctor books multiple patients for the same appointment time and I get to wait for two hours longer than I was expecting.
I think it was also a really special time for your airport employees. I could see the joy all around as they scrambled frantically to accommodate the sixteen other people who also had bought tickets but did not get seats. I’m sure they truly appreciate getting to provide quality service for the delightful situation created by this truly customer-friendly policy. Kudos to you for coming up with something that works equally well for both your customers and employees.
Anyway, thanks again for the special surprise ending to our vacation that my family will remember so fondly. I look forward to my next flight away for a vacation when I will probably be buying a ticket on another airline which SHALL be named (JetBlue) who makes it a policy not to overbook its flights.